Terms and Conditions

Thank you for trusting us as your choice for advanced supplementation. At IVB WELLNESS LAB, we appreciate your choice and want to ensure that your shopping experience is satisfactory and secure.

Therefore, we invite you to carefully review the commercial conditions that govern our business relationship. In our commitment to offering you a transparent and reliable transaction, we provide complete information about the purchasing process you are about to begin.

At IVB WELLNESS LAB, we strive to maintain a space that fully respects the rights of our users and customers. Therefore, we encourage you to read these terms carefully before finalizing your purchase process. We are here to answer any questions or provide any clarification you may need during this process.

We guarantee your trust

These General Conditions, together with any Particular Conditions that may be established, regulate the legal relationship derived from the contracting processes formalized by IVB WELLNESS LAB and the users of its online store, which is provided through the website Ivbwellness.com. These products may be contracted by any user, provided they comply with all the terms stipulated in these Conditions.

This document is available at all times for reading and printing on this website, facilitating the request for its download from here, as established by R.D. 1906/1999, which regulates Telephone or Electronic Contracting, and Law 7/1996, on the Regulation of Retail Trade (amended by Law 47/2000, of December 19), as applicable to the provisions on distance selling in articles 38 and following.

Minor warnings

We would like to remind all users under 18 years of age that purchasing products in our online store is available only to adults, that is, those over 18 years of age. If you are a minor, we remind you that you need the authorization of your parents or legal guardians to make a purchase on our website.

It is essential that minors have the consent and supervision of a responsible adult before carrying out any online transaction. Therefore, we urge you to request permission from your parents or guardians before making a purchase in our store.

SELLER IDENTIFICATION:

Details of the website owner: VINABAS FORMULATIONS S.L.

Trade Name: IVB Wellness Lab

Tax ID (NIF/DNI): B16975229

Address: Calle Colón 12, 46004 Valencia (Valencia), Spain

Characteristics of the products offered:

Product description:

IVB WELLNESS LAB offers a wide range of science-based advanced supplementation with unique formulas that include Magnesium, Vitamin C, Omega 3, among others. These products are designed to improve health and well-being, providing essential nutrients for the body.

Origin and characteristics of the products:

All our food supplements are of national origin, vegan, gluten-free, and sugar-free. We are committed to offering high-quality products, suitable for various dietary needs and food preferences.

Labeling and compliance with food regulations:

Our products strictly comply with current food regulations. Each product includes detailed labeling with nutritional information, a list of allergens, ingredients, instructions for use, recommendations, contraindications, and a continuous improvement process to ensure maximum safety and efficacy.

Storage conditions:

To ensure the quality and effectiveness of our products, they must be stored in a cool, dry place, away from direct sunlight.

Special offers:

Special offers will be clearly marked as such and will be valid while they are visible on the screen. However, it is important to keep in mind that such offers may be modified or canceled without prior notice, so we recommend taking advantage of them while they are available.

How to place an order?

To place an order at IVB WELLNESS LAB, the process is simple and secure:

Selection and addition of products to the cart:

Customers can select and add products to the cart using the search engine or the website categories. By typing in the search engine, you can see relevant results. From the category grid or the product page, you can add to the cart. In the cart, you can modify quantities if necessary.

Shipping/billing information: Once the user is ready to finalize their order, they can enter their shipping and billing information. In the event that the user has previously created an account, they can choose to log in to speed up this process.

Payment method: The next step is to select the desired payment method. IVB WELLNESS LAB accepts a variety of secure payment methods to ensure customer comfort and security during the transaction.

Confirmation and payment: Once all order details have been reviewed, the customer proceeds to make the corresponding payment. It is important to note that the purchase process will not be complete until the payment has been successfully processed. Upon completing the payment process, the customer will receive a confirmation email that will include all the details of their order.

Registration process:

B2C: It is not necessary to register to make a purchase. If customers wish to register, they can do so before or after the purchase by accessing the registration page where they will be asked for their name, surname, email, and password.

B2B: You can only access the website if you are already a registered customer. Business customers are registered internally.

The information provided to place the order must be accurate, complete, and updated at all times. Failure to comply with this condition constitutes a violation of the terms and conditions, which may result in the dissolution of the contract with IVB WELLNESS LAB.

For every order placed, the corresponding invoice will be attached within the confirmation email. In case you do not find the attached invoice for any reason, we invite you to contact IVB WELLNESS LAB so that we can resend it to you via email, thus ensuring transparency and the correct management of your purchase.

Discount coupons

Discount coupons or codes are for individual use, are not cumulative, and are subject to the indicated validity dates. IVB WELLNESS LAB reserves the right to cancel any promotion for individual or collective customers if it is considered that abusive or inappropriate use is being made of them. If you have a coupon, it must be added during the checkout process; at the moment of indicating shipping details and selecting the payment method, you have available the special conditions of the promotions here.

Receipts and invoicing

B2C: Receipts and invoices are sent digitally if the customer requests it. If not, the purchase confirmation email serves as proof.

B2B: The invoice is sent physically inside the package and is not generated until payment is made. If requested digitally, it is sent by email and is also available in the user profile on the website.

Technical means to correct errors

In the event that the Customer makes an error when submitting data, they can modify it in the “My profile” section at any time.

In the event that it is an error that occurs during the contracting process, it can be corrected at any time before finalizing the purchase process.

If the modified data refers to the postal address to which the Customer has requested the purchased product to be delivered, provided that the product has not been shipped, said shipment will be made to the new address indicated. Otherwise, once the package is returned to our company, the IVB WELLNESS LAB credit will be returned to formalize the purchase. If the Customer makes a mistake when finalizing the order, they must write as soon as possible to contacto@ivbwellness.com indicating the order number and the correct address. We will resolve the issue as soon as possible.

Purchase confirmation

After making your purchase, you will receive a purchase confirmation email as soon as possible. The purchase is confirmed on the last screen after payment, and an email is sent with the confirmation, order number, shipping and billing details, summary of the purchase, itemized amount, payment method, and shipping.

Upon completing the payment process, the customer will receive a confirmation email that will include all the details of their order. If you detect any error or discrepancy in the information provided in the order confirmation, you have the option to request the modification of the data or the cancellation of the contract. To do this, it is necessary that you contact us within a maximum period of 24 hours from the receipt of the order confirmation, by sending an email to contacto@ivbwellness.com. It is important to highlight that this option will only be available if the order has not yet been processed. In the event that the order has already been processed, we will do our best to solve it, but we cannot guarantee that it is feasible.

At IVB WELLNESS LAB, we are committed to ensuring the satisfaction and trust of our customers, so we are here to resolve any questions or problems you may have with your purchase.

Product shipping conditions

Delivery areas:

We make deliveries in various geographical regions, including the Peninsula, Balearic Islands, Canary Islands, Ceuta, Melilla, Andorra, United Kingdom, Switzerland, Chile, Germany, Austria, Belgium, Croatia, Denmark, France, Ireland, Italy, Luxembourg, Netherlands, Portugal, Czech Republic, Ireland, and Sweden. If you wish to ship to other countries not mentioned, we invite you to contact us to manage it.

Available shipping methods:

We offer two shipping options:

Standard shipping: Home delivery.
Pick-up at a service point: Convenient option for those who prefer to pick up their order at a specific location.

Shipping costs policy:

Shipping costs are calculated according to the final destination of the order and are specified in detail during the purchase process on the checkout page. In addition, we offer free shipping for orders that exceed a certain amount, which is clearly indicated on the checkout page.

Delivery times

National: Orders within the Spanish peninsula are delivered within 24 to 72 hours.
International: International orders usually arrive within 2 to 6 business days.

Transport company:

We exclusively use the services of Correos to ensure reliability and efficiency in our deliveries.

Stock availability:

We are committed to shipping products within the limits of available stock.

If any item is not available in stock, we will inform you by email about the estimated delivery time. In case you are not interested in waiting, you can request a refund of the corresponding amount.

Delivery and Receipt of Orders:

Orders will be considered delivered once the customer signs the merchandise receipt document.

It is the customer's responsibility to verify the condition of the package and possible anomalies upon receiving it.

The shipment will be made to the address and to the holder provided during the purchase process.

Tracking and Contact:

In case of any eventuality that causes delays in delivery, our shipment tracking system will provide regular updates. Although we do not have a special treatment established for delays, we are committed to keeping our customers informed about any changes in the status of their shipments.

In case of delay in delivery, please contact us through our email contacto@ivbwellness.com

Claim Period:

If you do not receive your order within a maximum period of 15 days from its confirmation, please contact us through our email contacto@ivbwellness.com

Returns Management:

In case of return of the package due to errors in the address or absence of the recipient, we will contact you to confirm the correct address.

In case of a new shipment due to an error in the address provided by the customer, shipping costs will be applied again.

Shipping costs

Shipping costs at IVB WELLNESS LAB are determined according to the destination and other specific considerations. Below, we detail our policy:

Shipping costs apply if the minimum amount to obtain free shipping is not reached, which is specified later in the checkout process.

The applicable taxes vary according to the country or area from where the purchase is made. These taxes are clearly detailed and broken down in the checkout process, ensuring total transparency for our customers.

Shipping rates we apply:

DESTINATION	0 TO €20	+€20	+€60	+€90
PENINSULA	€3.99	FREE	FREE	FREE
BALEARIC ISLANDS	€5.5	€5.5	FREE	FREE
CANARY ISLANDS, CEUTA AND MELILLA	€8.67	€8.67	FREE	FREE
ANDORRA	€3.30	FREE	FREE	FREE
UNITED KINGDOM AND SWITZERLAND	€11.90	€11.90	€11.90	FREE
REST OF EUROPE*	€9.90	€9.90	€9.90	FREE

Taxes and payment methods

When making a purchase at IVB WELLNESS LAB, the user/buyer agrees to pay for the products acquired using the accepted payment methods and for any additional amount, including taxes and late payment charges, as applicable.

Prices and Taxes:

The price of the products offered on IVBWELLNESS.COM includes Spanish VAT. However, it is important to keep in mind that the final price of your order may vary depending on the VAT rate applied to it.

Purchases outside the European Union: In accordance with Law 37/1992, of December 28, regulating Value Added Tax (VAT) and European Directive 2008/8/EC, operations may be exempt or not subject to it, depending on the buyer's country of residence and their status (entrepreneur/professional or individual). In the case of sales made to a foreign individual not residing in the EU, they are exempt from VAT according to article 21 of the VAT Law 37/1992. The final price will appear during order confirmation and will reflect the VAT rate corresponding to the destination country of the products.

Purchases within the European Union: For orders destined for other countries of the European Union, VAT is applied according to the tax rate in force in each country. It is important to highlight that the prices of the Services may change at any time at the sole and exclusive discretion of IVB WELLNESS LAB. No price protection or refunds are offered in the event of price reductions or promotional offers.

Accepted payment methods:

At IVB WELLNESS LAB we offer various payment methods to ensure the comfort and security of our customers in their transactions. Below, we detail the methods accepted according to the type of customer:

For B2C customers (final consumers):

Credit card: We accept payments with major credit cards such as Visa, MasterCard, American Express, among others.
Bizum: We facilitate payment through Bizum, an agile and secure mobile payment platform.
PayPal: Customers can use their PayPal account to make payments quickly and securely.
Google Pay: We allow payments via Google Pay, offering convenience to Android device users.
Apple Pay: We accept payments with Apple Pay, optimizing the shopping experience for Apple device users.
Sequra: We offer the option of installment payments with Sequra, providing financial flexibility to our customers.

For B2B customers (companies and professionals):

Cash on delivery: For companies that prefer to pay upon receiving their order instead of doing so in advance.
Credit card: We also accept credit card payments for B2B customers, ensuring a secure and efficient transaction.
Bizum: We facilitate payment through Bizum for companies that prefer this option for its simplicity and speed.

These payment methods are designed to adapt to the needs of both individual consumers and companies, ensuring a fluid and satisfactory shopping experience at IVB WELLNESS LAB.

Validity of prices and offers

The products and services offered on the website, and their prices, will be available for purchase while they are in the product catalog displayed through the website. Users are requested to access updated versions of the website to avoid errors in prices. In any case, orders in process will maintain their conditions for 7 days from the moment of their formalization.

Changes

At IVB WELLNESS LAB, we are committed to ensuring the satisfaction of our customers through a clear policy that complies with consumer and electronic commerce regulations applicable to products such as food supplements. Below, we detail our change policy:

General change conditions:

Product changes will only be accepted in cases where the product has manufacturing defects, shipping errors, or does not meet the specifications agreed upon during the purchase. Additionally, a product change may be requested in case of withdrawal or error, provided that the container remains closed and in perfect condition.

Restrictions for changes:

Changes will not be accepted for products that have been opened, unsealed, used, or that do not retain their original packaging.

Changes will not be possible if the product has been acquired through promotional campaigns or special offers where it is clearly specified that changes are not allowed.

Procedure to make a change:

The customer must notify the desire to change by email contacto@ivbwellness.com, indicating the specific reason and attaching the purchase invoice or order number.

Once the change is approved, the customer must return the product to our facilities following the instructions provided by our customer service team.

Products eligible for change:

Changes will only be accepted for products that do not meet the quality specifications or the characteristics promised during the purchase.

In cases of shipping errors, the customer may opt for a change for the correct product or for a refund of the amount paid.

Deadlines to request a change:

The customer must communicate the change request within a reasonable period from the receipt of the product, preferably within a maximum of 14 calendar days.

Change requests will not be accepted outside of this period, unless the product has manufacturing defects covered by the warranty.

Evaluation and authorization of the change:

Our technical team will proceed to evaluate the condition of the returned product to verify if it meets the conditions established to make the change.

The authorization of the change will be subject to the verification that the product has not been used and retains its original state.

Alternatives in case of not being able to make the change:

In the event of not being able to make the change because the product does not meet the mentioned conditions, we will offer the customer the option to refund the amount paid for the product, using the same payment method used in the original purchase.

To obtain more information about our change policy or to start the change process, we invite you to contact our customer service team via email or through the communication channels available on our website.

Returns and purchase withdrawal

Withdrawal is the power of a consumer of a good to return it to the merchant within a legal period, without having to allege or give any explanation about it or suffer a penalty.

If you are not satisfied with your purchase of food supplements at IVB WELLNESS LAB, you have a period of 14 calendar days from the receipt of the product to request a return.

The right to withdraw from the contract will be applicable exclusively to those products that are returned in the same conditions in which the customer received them, without prejudice to the exceptions provided for said right.

Exceptions to the Right of Withdrawal for Food Supplements:

In accordance with the provisions of article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of withdrawal will not be applicable to the following products:

Sealed Health and Hygiene Products:

Sealed products that are not suitable to be returned for reasons of health protection or hygiene are excluded from the right of withdrawal. In the case of food supplements, once the seal or safety seal has been opened or tampered with, they cannot be returned for food safety and health reasons.

Promotions of Sets of Items:

Partial returns of products will not be accepted when the purchase is part of a promotion that offers a special price or discount for the acquisition of a set of items. The customer agrees to keep the products in perfect condition until the moment of shipment. After said period without having communicated the will to withdraw, partial returns will not be accepted.

In addition, the right of withdrawal cannot be exercised in the following cases:

The product shows signs of having been used.
The product is not complete, some accessory is missing, or it is tampered with and/or broken.
The period established to exercise the right of withdrawal according to current regulations has elapsed.

No refund will be made if the product has been used beyond its mere opening, if it is not in the same conditions in which it was delivered, or if it has suffered any damage. Therefore, it is important that the customer be careful with the products while they are in their possession.

The item must be returned including all its original packaging, instructions, and other documents that accompany it.

The customer will be responsible for the shipping costs of the return, unless the return is a consequence of an error on the part of IVB WELLNESS LAB in shipping the incorrect or defective product.

Once the return is received and it is verified that the product meets the return conditions, we will proceed to make the refund of the corresponding amount within a maximum period of 14 calendar days.

At IVB WELLNESS LAB, we understand the importance of ensuring the quality and safety of our products, especially when it comes to food supplements. Below, we detail our conditions for making returns:

Product Condition:

Products must be returned in their original state, unopened, and in perfect condition.

Returns will not be accepted for products that have been opened, unsealed, used, or that do not retain their original packaging.

In the case of products acquired through promotional campaigns, all items involved must be returned intact.

All items must be intact and complete, including any accessory or additional documentation that has been provided along with the product.

Legitimate Reasons for Return:

Manufacturing Defects: If the product has manufacturing defects or is damaged during transport, the customer can request a return.
Shipping Error: In case of receiving an incorrect product due to a shipping error, the customer can choose to:

Obtain a refund of the product amount to the same account used for the purchase, applying any discount previously granted.
Request the replacement of the item in the next shipment, accompanied by a detail of the incident. The customer must inform about the incident using our communication channels.
If the value of the erroneously shipped products exceeds 10 euros, a shipment with return will be made.

Non-compliance with Specifications: If the product does not meet the specifications indicated in the description or on the label, the customer can request a return.
Imminent Expiration: If the product received is close to its expiration date or has arrived expired, its return will be accepted.

Procedure to Make a Return:

The customer must notify the intention to return the product by email, providing details such as the order number, reason for the return, and condition of the product.

Once the return is approved, the customer will receive instructions on how to proceed with shipping the product to our facilities.

Evaluation and Authorization of the Return:

Our technical team will verify the condition of the returned product to ensure that it meets the conditions established for the return.

The authorization of the return will be subject to the verification that the product is in conditions suitable to be reintegrated into the inventory.

Alternatives in Case of Not Being Able to Make the Return:

If the product does not meet the mentioned conditions or if the reason for the return is not valid, we reserve the right to reject the return and return the product to the customer.

In case of rejection of the return, the customer will be informed of the reasons and will be offered viable alternatives, such as the repair of the product if possible, the replacement with a similar product, or the issuance of a voucher for the value of the product.

Refunds:

Refunds will be processed within a maximum period of 14 days from the receipt of the merchandise in our warehouses.

The refund will be made using the same payment method used for the original purchase (credit card, PayPal account). In case of having paid by bank transfer, the customer's account number will be requested to proceed with the refund.

Alternatively, the customer can choose to receive a discount coupon for the refunded amount to use on future purchases.

IVB WELLNESS LAB will not accept shipments with postage due or cash on delivery and in which shipping or return costs have not been paid.

The maximum period to receive the amount of a return is 14 calendar days using the payment method used in the order. If after that date you have not received the amount of an accepted return, please contact us via email contacto@ivbwellness.com

Discounts and promotions

Sometimes, we create codes so that you can take an IVB WELLNESS LAB product with a significant discount.

To apply the discounts, it is enough to enter our online store and buy the product to which that code is associated; once in the purchase process, the option to include the promotional code will be given before making the payment; once entered, the discount will be immediately applied to the item.

It may also be that a promotional code means a reduction in the online purchase; in that case, when entering the code in the purchase process, it will be automatically applied to the entire purchase made.

For more information, consult our promotions policy.

Warranty

At IVB WELLNESS LAB we are committed to the quality of our products and strict compliance with Spanish legislation on consumer matters. Below, we detail our warranty policies that guarantee the satisfaction of our customers:

Quality Guarantee:

All our food supplements are formulated with high-quality ingredients and are subject to rigorous quality controls to ensure their safety and efficacy. We are committed to complying with current regulations and standards regarding food safety and health.

Legal Warranty:

In accordance with Spanish legislation, all our products are covered by the two-year legal warranty from the date of delivery. This warranty covers any manufacturing or functional defect that may negatively affect the product and its proper use.

Claim Procedure:

In the event that the customer detects any defect in the product or has any claim related to quality, they can contact our customer service. It is important that the claim be made as soon as possible and be accompanied by the purchase invoice to facilitate management.

Resolution of Claims:

Once the claim is received, our team will diligently review the case and proceed as appropriate, whether by replacing the defective product, offering a refund, or providing a solution that satisfies the customer, in accordance with applicable legal provisions.

Warranty Limitations:

The warranty does not cover damage caused by misuse, negligence, improper storage, or any other circumstance beyond the reasonable control of IVB WELLNESS LAB. Furthermore, the warranty will not apply in cases excluded by law, such as those related to the opening of products sealed for health or hygiene reasons.

The warranty shall also not apply to apparent defects and lack of conformity of the product, for which any claim must be made within 7 days of delivery.

It will also not cover products damaged by improper use.

The images on the website are representative and may vary slightly from the final product. The warranty does not include discrepancies between the product received and the image shown on the website.

Online Dispute Resolution Platform

The European Commission has created the first European platform for online dispute resolution, supported by the latest consumer law. In this regard, as operators of an online sales platform, we have a duty to inform all users about the existence of an online alternative dispute resolution platform.

If you have a complaint, or believe that we have not handled your complaint satisfactorily, please contact us before submitting a claim through the Online Dispute Resolution platform. At IVB WELLNESS LAB, we take customer service very seriously and adopt the highest standards regarding the management, response, and resolution of our customers' concerns.

To access the dispute resolution platform, the user must use the following link: http://ec.europa.eu/odr

If you wish to file a claim through the Online Dispute Resolution platform regarding an order placed at IVB WELLNESS LAB, please use this email address contacto@ivbwellness.com in the section “What is the trader’s email address?” of the platform's claim form. The email address hola@ivbwellness.com should only be used for claims related to orders placed at IVB WELLNESS LAB

After-sales service

We have an after-sales service to resolve any problems with our products or shipments, through which the fastest and most effective assistance is offered to our customers.

To contact us or raise any questions, issues, or complaints, the customer can use any of the following means:

E-mail: contacto@ivbwellness.com

Limitation of Liability

IVB WELLNESS LAB reserves the right to make, at any time and without prior notice, modifications and updates to the information contained on the Website, its configuration and presentation, access conditions, contracting conditions, etc. Therefore, the USER must access updated versions of the page.

The user is solely responsible for maintaining the confidentiality and security of your website and for all activities that occur on your website once delivered by IVB WELLNESS LAB, The user agrees to immediately notify IVB WELLNESS LAB of any breach of security of your portal.

IVB WELLNESS LAB is not responsible for the consequences that may result from improper use of the products sold in its Online Store.

IVB WELLNESS LAB will not be liable for any loss derived from the improper or unauthorized use of your website.

The user is solely responsible for maintaining the confidentiality of your password and solely responsible for all activities resulting from the use of your password on pages developed by IVB WELLNESS LAB.

The user agrees to hold IVB WELLNESS LAB harmless from claims, losses, expenses, damages, and costs (including direct, incidental, consequential, punitive, exemplary, and indirect damages), and reasonable attorney's fees as a result of any breach by the user/buyer of these conditions, whether or not considered material or immaterial; the use or misuse of the Services by you or any person acting on your behalf or using your account at IVB WELLNESS LAB, or for any material or immaterial violation of any rights, title, or interests of third parties.

In no event shall IVB WELLNESS LAB be liable for any breach of contract that occurs on your part, negligence regarding the site, the service, or any content, for any loss of profits, loss of use, or actual, special, indirect, incidental, punitive, or consequential damages of any kind derived from your misuse of the tools provided.

Our sole responsibility will be to supply the product under the terms and conditions expressed in this contracting policy.

IVB WELLNESS LAB will not be liable for any consequence, damage, or harm that may arise from the improper use of the products supplied.

Language

The language in which the contract between IVB WELLNESS LAB will be perfected is Spanish.

Jurisdiction and applicable laws

These Terms of Use are governed by Spanish law. These Terms of Use are subject to the provisions of Law 7/1998, on General Contracting Conditions, Royal Legislative Decree 1/2007, on Consumers and Users, Royal Decree 1906/1999, which regulates Telephone or Electronic Contracting, Law 7/1996, on Retail Trade Management, and Law 34/2002, on Information Society and Electronic Commerce Services.

If you are a consumer and have your habitual residence in the European Union, you will also have the protection offered by any mandatory provisions of the legislation of your country of residence.

In accordance with Article 29 of Law 34/2002, of July 11, on Information Society and Electronic Commerce Services, contracts concluded electronically in which a consumer intervenes as a party shall be presumed to have been concluded in the place where the consumer has their habitual residence.

Electronic contracts between entrepreneurs or professionals and users shall be presumed to have been concluded in the place where the service provider is established. In the event of a dispute arising from these general conditions and for the resolution of conflicts, the parties submit, at their free choice, and waiving any other jurisdiction, to the courts and tribunals of the User's domicile.