GDPR Privacy Policy
This policy describes how we treat and protect the personal information of all individuals who interact with our websites, ivbwellness.com and profesional.ivbwellness.com, which specialize in the sale of food supplements to both end customers and businesses (pharmacies, parapharmacies, nutritionists, etc.).
In accordance with EU Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR), and Organic Law 3/2018 of December 5 on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD), IVB WELLNESS LAB wishes to inform you that by accepting this Privacy Policy, you grant your informed, express, free, and unequivocal consent for the data you provide to be processed by VINABAS FORMULATIONS S.L. as the data controller. We are committed to applying all technical and organizational security measures established by current regulations to protect your data.
At IVB WELLNESS LAB, we take the protection of your personal data very seriously and strive to ensure the confidentiality and security of the information you entrust to us. If you have any questions about how we process your personal data, please do not hesitate to contact us through our contact forms available at ivbwellness.com and profesional.ivbwellness.com.
Minor Warnings
If you are under 14 years of age and have accessed this website without notifying your parents, you should not register as a user.
This website respects and cares for the personal data of its users. As a user, you should know that your rights are guaranteed.
In the case of minors under 14 years of age, the consent of parents or guardians is required for the processing of your personal data.
Data Controller for your personal data:
Website owner details: VINABAS FORMULATIONS S.L.
Trade Name: IVB Wellness Lab
Tax ID (NIF/DNI): B16975229
Address: Calle Colón 12, 46004 Valencia (Valencia), Spain
Email: contacto@ivbwellness.com
Listed in the Commercial Register of Valencia 1/2021/29.897,0, in volume 11067, folio 209, book 8345 and sheet V 200949, dated 25/10/2021.
How do we obtain your data?
At IVB WELLNESS LAB, we collect personal data from our users through various methods in order to provide a personalized service and improve the shopping experience. The main data collection methods include:
Contact Form (B2C and B2B): We collect personal information when users contact us through our online contact form, whether as an end customer (B2C) or as a business (B2B). This allows us to respond to inquiries, suggestions, or any other communication we receive.
Work With Us Form: We collect personal data from companies and professionals interested in collaborating with us. This form allows us to evaluate and manage collaboration proposals and business partnerships.
Newsletter Subscription Form: Users can choose to subscribe to our newsletter to receive updates, promotions, and news related to our products. We collect information such as name and email address to send relevant communications.
User Registration Form: When users create an account on our platform, we collect information such as name, email address, and password to facilitate order management and offer personalized services.
Sales Form: During the purchase process, we collect data necessary to complete the transaction, such as shipping and billing information, as well as payment details to process the purchase. This information is essential for managing orders and ensuring effective product delivery.
Legitimacy for the processing of your data
At IVB WELLNESS LAB, we process your personal data based on different legal grounds, all in compliance with current data protection regulations. Below, we detail the legal bases that justify the processing of your data:
User consent: When you provide us with your data through contact, registration, sales, or newsletter subscription forms, you do so voluntarily and grant your consent for the processing of said information for the specific purposes indicated in each form. This consent can be revoked at any time, as established in our privacy policy.
Execution of a contract: When you make a purchase through our online store, the processing of your personal data is necessary for the execution of the sales contract. We use your contact, shipping, and billing data to process and complete your order, in accordance with the established terms and conditions.
Compliance with legal obligations: In certain cases, the processing of your personal data may be necessary to comply with legal obligations to which we are subject, such as issuing invoices and complying with tax and accounting regulations.
Consequences Of Not Providing Data
- This website may not function correctly
- The user will not be able to contact us to receive support or have their request addressed.
- The user will not be able to make a purchase
- The user will not be able to receive marketing
Category of data we process and purpose of processing
Visitors: People who browse our website without making a purchase or registering. We collect browsing data and cookies to improve their experience and analyze web traffic.
Customers: Users who make purchases on our platform. We collect information necessary to process transactions, shipments, and offer after-sales services, such as name, physical address, email addresses, and phone numbers to manage your orders, communicate with you about your purchase, and ensure proper delivery of products.
We also collect transactional data: This includes details of the products and services you request, as well as financial information such as the payment methods used to make your purchases. This information is necessary to process your orders and complete purchase transactions securely.
Shipping data: We collect and store your full address to ensure the correct delivery of the products you have purchased through our online store.
Affiliates: Professionals and companies that collaborate with us through affiliate programs. We collect data necessary to manage their accounts and the commissions derived from their recommendations.
On our website, we have enabled different processing activities; the purpose of processing for each of them is as follows:
Contact form: We use the data provided through this form to respond to user inquiries and requests, provide support, offer information about our products and services, and perform commercial follow-ups when necessary.
Subscription form: The data collected through this form is used to send newsletters with offers, news, and commercial proposals related to our products and services.
Registration Form: We request your personal data, such as name and email, so that you can create an account in our system and access all its functionalities in a personalized way.
SMS (informational and marketing messages)
If you give us your consent, we may send you SMS messages to the number provided.
Types of messages:
-
Informational / transactional: for example, updates and notices related to your order (confirmation, shipping, incidents), alerts, and other service information.
-
Marketing / promotional: for example, news, offers, coupons, cart reminders, and stock replenishment notices (“back in stock”), when applicable.
Data processed:
-
Phone number.
-
Subscription/unsubscription status and, where applicable, the information necessary to prove consent (date/time and method of registration).
Legal basis:
-
Marketing SMS sending: your explicit consent.
-
Informational SMS sending: your consent and/or the need to manage the contractual relationship and provide the requested service (e.g., operational communications linked to your purchase).
How to unsubscribe / help:
You can unsubscribe from SMS at any time by following the instructions included in the messages (e.g., by replying STOP or via the unsubscribe link when available). For help, you can reply HELP/INFO.
-----------------------------
In addition to the purposes mentioned above, we process your personal data to comply with our legal obligations and to support and improve the services offered on our website. We also collect non-identifying data through cookies, as detailed in our cookie policy.
Finally, we manage our social media to inform about activities, products, or services, and any other purpose permitted by social media regulations. It is important to note that we will never use the profiles of social media followers to send advertising individually.
IVB WELLNESS LAB does not sell, rent, or transfer personal data that could identify the user, nor will it do so in the future, to third parties without prior consent. However, in some cases, collaborations with other professionals may be carried out; in those cases, user consent will be required, informing them about the identity of the collaborator and the purpose of the collaboration. It will always be carried out with the strictest security standards.
Ads and Remarketing
At IVB WELLNESS LAB, we use the remarketing function to reach those who have visited our website previously and associate specific messages with them. This technique allows us to reconnect with users who have shown interest in our products or services, encouraging their return to our platform.
We use Meta, Google, and TikTok to carry out our digital marketing strategies.
On Meta (Facebook and Instagram), we carry out prospecting, remarketing, and re-engagement campaigns.
On Google, we use shopping and pmax campaigns to promote our products and services.
These processing activities allow us to personalize your user experience, as well as offer you relevant content and constantly improve our services. We are committed to implementing all necessary security measures to protect your personal data and ensure its confidentiality.
It is important that as an IVB WELLNESS LAB user, you are informed about the use of this function and how we collect information to carry it out. The information necessary for remarketing is collected through Facebook cookies. You can learn more about the data these cookies collect by consulting the privacy policies of each service.
If you prefer not to allow the collection of your information through these cookies, you have the option to disable them. You can do this by adjusting your Google ad settings or by using the Network Advertising Initiative opt-out page to disable the use of third-party provider cookies.
It is important to note that our website may also interact with social media or other external platforms. In such cases, the interactions and information obtained will be subject to the privacy settings of each user on the respective social networks. Even if the user does not actively use these services, it is possible that web traffic data related to the pages where they are installed may be collected.
Klar! Insights - Attribution
We use the services of Klar Insights GmbH, Marktstr. 18, 80802 Munich, Germany, a software-as-a-service (SaaS) provider for business intelligence solutions for e-commerce companies. Klar Insights GmbH collects, processes, and stores data (user and session ID, IP address, online identifiers (cookie ID, device ID)) on this website and its subpages for reach measurement and statistical analysis on our behalf. For this purpose, we have signed a data processing agreement with Klar Insights GmbH.
The collection of personal data is based on consent, in accordance with Article 6(1)(a) of the GDPR.
If the user grants their consent, the data to be processed will be collected in a personalized manner, taking into account Article 25(1) of the Data Protection and Data Directive (DTDG).
For the different types of collection mentioned, the following cookies are used to ensure the corresponding type of collection:
september_id
september_has_consent
september_do_not_track (in case of objection)
**Cookie - Objection**
To object to the use of Klar! Insights, use this [Link](https://2538477879.
You can find information about data protection and data usage by Klar on the following website: [https://app.getklar.com/
What are your rights when you provide us with your data for European Union citizens?
Any person has the right to obtain confirmation as to whether or not we at IVB WELLNESS LAB are processing personal data concerning them.
Interested parties have the right to:
- Request access to personal data concerning the interested party
- Request its rectification or erasure
- Request its cancellation
- Request the restriction of its processing
- Object to the processing
- Request data portability
Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, interested parties may request the restriction of the processing of their data, in which case I will only keep them for the exercise or defense of claims.
In certain circumstances and for reasons related to their particular situation, interested parties may object to the processing of their data by IVB WELLNESS LAB , at which point IVB WELLNESS LAB will stop processing the data, except for compelling legitimate grounds, or the exercise or defense of possible claims. As an interested party, you have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format, and to transmit them to another controller when:
- The processing is based on consent
- The data has been provided by the interested party.
- The processing is carried out by automated means.
When exercising your right to data portability, you will have the right to have personal data transmitted directly from controller to controller where technically feasible.
Interested parties will also have the right to effective judicial protection and to lodge a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency, if they consider that the processing of personal data concerning them infringes the Regulation.
Competent regulatory administration in this matter:
Spanish Data Protection Agency,
C/ Jorge Juan, 6 28001-Madrid
To exercise these rights, we have enabled a specific form at contacto@ivbwellness.com
How long will we keep your data?
The processed data will be kept as long as the legal deadlines established for data retention do not expire, if there is a legal obligation to maintain them, or if there is no such legal deadline, until the interested party requests their erasure or revokes the consent granted.
Therefore, the personal data provided will be kept:
- As long as the business relationship is maintained.
- Until its erasure is requested by the interested party.
- For a period of 2 years, starting from your last confirmation of interest
To which recipients will your data be communicated?
At IVB WELLNESS LAB, we share our users' personal data with certain external providers and tools with the aim of providing our services efficiently and securely. The recipients of the personal data are as follows:
Hosting Providers:
- Shopify: Used to host our website and manage customer transactions and data.
- WooCommerce: Used for online store management, especially for business customers (B2B).
Billing Tools:
- Holded: Used for billing end customers (B2C), managing all aspects related to transactions and invoices.
- WooCommerce: Used for billing business customers (B2B).
Customer Management and Database (DB) Tools:
- Shopify: Used to manage customer information and their orders.
- Metorik: Used for advanced analysis and customer data management.
Email Marketing Tools:
- Klaviyo: Used for managing email marketing campaigns aimed at end customers (B2C).
- Brevo: Used for managing email marketing campaigns aimed at business customers (B2B).
Analytics Tools:
- Clarity: Used to analyze user experience on our website.
- Google Analytics: Used to obtain detailed statistics on web traffic and user behavior.
- Klaviyo: Used for the analysis of email marketing campaigns (B2C).
- Brevo: Used for the analysis of email marketing campaigns (B2B).
Other Tools:
- Calendly: Used for scheduling appointments and webinars.
- Gorgias: Used for customer support management via chat.
- Sendcloud: Used for managing shipments and logistics of purchased products.
We ensure that all our providers and tools comply with current regulations regarding personal data protection, guaranteeing the security and confidentiality of the information you entrust to us.
Data secrecy and security
IVB WELLNESS LAB is committed to the use and processing of users' personal data, respecting its confidentiality and using it in accordance with its purpose, as well as complying with its obligation to store it and adapt all measures to avoid alteration, loss, processing, or unauthorized access, in accordance with the provisions of current data protection regulations.
This website includes an SSL certificate. This is a security protocol that makes your data travel in an integral and secure way, that is, the transmission of data between a server and a web user, and in feedback, is totally encrypted. It also includes Antispam measures, measures against attacks and phishing.
Regarding the confidentiality of processing, IVB WELLNESS LAB will ensure that any person who is authorized to process customer data (including its staff, collaborators, and providers) will be under the appropriate obligation of confidentiality (whether a contractual or legal duty).
When a security incident occurs, upon becoming aware of it, IVB WELLNESS LAB must notify the Customer without undue delay and must provide timely information related to the Security Incident as it becomes known or when the Customer reasonably requests it.
Security notification and breach statement
At IVB WELLNESS LAB , we take reasonable and appropriate measures to protect personal information against loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in processing and the nature of the personal information; however, if IVB WELLNESS LAB , determines that your service data has been misappropriated (including by an employee of IVB WELLNESS LAB ) or has been exposed by a security breach or acquired incorrectly by a third party, IVB WELLNESS LAB will immediately inform you of said security breach, misappropriation, or improper acquisition.
Browsing
When browsing IVB WELLNESS LAB, non-identifiable data may be collected, which may include IP addresses, geographic location (approximately), a record of how services and sites are used, and other data that cannot be used to identify the user. Among the non-identifying data are also those related to your browsing habits through third-party services. This website uses the following third-party analysis services:
- Analytics.
We use this information to analyze trends, administer the site, track user movements around the site, and to gather demographic information about our user base as a whole.
Accuracy and veracity of data
As a user, you are solely responsible for the veracity and correctness of the data you submit to IVB WELLNESS LAB, exonerating IVB WELLNESS LAB from any responsibility in this regard.
Users guarantee and respond, in any case, for the accuracy, validity, and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.
Changes to the privacy policy
IVB WELLNESS LAB reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as industry practices. In such cases, IVB WELLNESS LAB will announce the changes introduced on this page with reasonable notice before their implementation.
Questions and queries about this policy
If you have questions about this policy or if you have privacy issues regarding access or the correction of personal information, you can contact us through our inquiry form or write to us at the following address:
Although most questions and problems related to access can be handled quickly, complex requests may require more research and time. In such cases, the issues will be resolved or you will be informed regarding the nature of the problem and the appropriate next steps, within thirty days.