Terms and Conditions

1. Identification data of the owner

These general terms and conditions of sale comprehensively regulate all sales transactions that can be offered, lent or carried out from the online store located on the ivbwellness.com website of which VINABAS FORMULATIONS SL is the owner (hereinafter IVB Wellness), with Tax Identification Number or Code B16975229, registered office at CALLE COLÓN 12 46004-VALENCIA (VALENCIA), Spain and registered in the Commercial Registry of Valencia.

These terms and conditions may be modified by IVB Wellness at any time, with the user being informed of the existence of any new version of these that contains substantial changes.

2. The user

Access, navigation and use of the Website confers the status of user, so you accept, from the moment you start browsing the Website, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations depending on the case.

The User assumes responsibility for correct use of the Website. This responsibility will extend to:

  • Use this Website only to make inquiries and legally valid purchases or acquisitions.
  • Do not make any false or fraudulent purchases.
  • Provide truthful and lawful contact information, for example, email address, postal address and/or other information.

The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website.

The Website is aimed mainly at Users residing in Spain, Andorra and Ireland. IVB Wellness does not ensure that the Website complies with the laws of other countries, either totally or partially.

3. Applicability of the general conditions

These conditions apply to all quotes, offers, activities, agreements and deliveries of products by or on behalf of IVB Wellness. Deviation from these conditions is only possible if the parties have explicitly agreed in writing.

4. Object

These conditions will regulate the use of the ivbwellness.com website that IVB Wellness makes available to its users and clients. The purchase at ivbwellness.com can be made from Spain, Andorra and Ireland. The products that IVB Wellness sells through its website are mainly:

Food supplements

These General Conditions have been prepared in accordance with the provisions of Law 34/2002, on information society services and electronic commerce, Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, all of which are mandatory legal provisions.

IVB Wellness may modify them without prior notice, so it recommends periodic consultation of them, even more so when you are preparing to make effective use of its online store located on the ivbwellness.com website. However, IVB Wellness is committed to always keeping them updated, publishing the latest version and allowing access and printing at any time.

5. Conditions of access and purchase

Access to the IVB Wellness Portal is free and grants the user the status of User, regardless of the subsequent use of the services offered.

The purchase will be allowed without the need for prior registration, and in any case the form must be completed in order to identify the buyer and the delivery address.

The purchase of products on ivbwellness.com can only be made by users over eighteen (18) years of age, who must follow the steps and instructions that will accompany the entire purchase process, consisting, but not limited to:

  1. (i) Completion of the registration form or the identification form for previously registered users;
  2. (ii) Screen display of the order summary, delivery conditions and shipping costs, if applicable;
  3. (iii) Acceptance of purchase conditions, which implies reading, understanding and irrevocable acceptance of each and every one of these General Conditions, as well as, where applicable, the existing Specific Conditions and
  4. (iv) immediate receipt of summary email in the account used in registration or – failing that – in the shortest possible time and always within the next twenty-four hours.

The acquisition of products on ivbwellness.com for subsequent distribution or resale is not permitted, either in public establishments or in the home. IVB Wellness will regulate and authorize the necessary permits if at any time you consent, so it will reliably notify the authorized agent of said authorization.

6. Orders

No valid order can be placed without expressly accepting, through the boxes enabled for this purpose, the terms and conditions and privacy policy of IVB Wellness.

All orders will be considered offers to purchase subject to these terms and conditions. IVB Wellness reserves the right to accept them if the requirements set forth therein are not met.

Once an order has been placed, the system automatically generates proof of receipt of the order. However, this confirmation does not imply automatic acceptance of the order, since IVB Wellness reserves the right to collect additional information related to identity and address to guarantee both correct shipment of the order and to ensure the absence of related fraud. with transactions.

Orders can be placed 365 days a year, at any time, except when the service is suspended for maintenance or other commercial circumstances and/or force majeure.

Any order is subject to product availability. In the event that it is not possible to deliver an order due to supply problems or not having sufficient stock, the user will have the option to wait until the product is available or cancel the order.

7. Delivery

Delivery will be deemed to have occurred at the time the user or a third party indicated by him or her acquires material possession of the products.

The delivery time for the order will vary depending on the shipping method selected and will be indicated on the website once the order confirmation is obtained, in any case it will not exceed 30 days from the date of the order confirmation. In the event that the delivery date cannot be met, we will inform the user of this circumstance and they will be offered the option of continuing with the purchase by setting a new delivery date or the possibility of canceling the order, obtaining a full refund of the purchase price. price paid.

If the recipient is absent at the time of delivery, a notice will be left so that they can pick up the shipment at the location and within the times indicated. After the period without collection taking place, the shipment will be returned to IVB Wellness.

8. Price and payment

It is understood that the price of each product is the one that will appear on the website at the time of placing each order. The user must pay the marked price, including applicable taxes, along with shipping costs, which will be added to the final price to be paid.

Prices may be modified by IVB Wellness at any time and without prior notice without affecting already confirmed orders. However, even if confirmed IVB Wellness will not be obliged to honor orders when the price is incorrect, especially when the error is manifest and easily recognizable.

The accepted payment methods are:

  • Payment by credit or debit card. We reserve the right NOT to accept certain payments with certain credit cards.
  • Payment through PayPal.

IVB Wellness reserves the right to change the payment methods, and may create new ones or eliminate some of the existing ones, without the user/client of ivbwellness.com being able to make claims for this reason. However, if the change in the payment method affects an order already placed, ivbwellness.com would contact the customer to inform them of said change, offering them the option to cancel the order if they consider it appropriate.

Payment by credit/debit card: The charge is made online, that is, in real time, through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated is correct. In order to provide maximum security to the payment system, ivbwellness.com uses secure payment systems from leading financial institutions in electronic commerce. In this sense, confidential data is transmitted directly and in encrypted form (SSL) to the corresponding financial institution. The SSL encryption system used provides total security to data transmission over the network. Client data enjoys complete confidentiality and protection. Credit card information is not recorded in any of our databases. They are only used in the virtual POS (Point of Sale Terminal) of the IVB Wellness financial institution, through its Secure Payment Gateway. Credit cards will be subject to verification and authorization by the issuing entity, but if said entity does not authorize payment, IVB Wellness is not responsible for any delay or lack of delivery and will not be able to formalize any Contract with the credit card. customer. IVB Wellness reserves the right to verify the personal data provided by the client and adopt the measures it deems appropriate (including the cancellation of the order) so that the purchased merchandise is delivered in accordance with the data contained in the order.

Payments with PayPal are made directly on the PayPal website, following the conditions of use established by PayPal. If the order is not paid within one hour, IVB Wellness will cancel the order.

9. Right of withdrawal

The User has the right to withdraw from the contract concluded through ivbwellness.com within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day on which the User or a third party indicated by him, other than the carrier, has acquired material possession of the goods.

To exercise the right of withdrawal, the User must notify IVB Wellness of their decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax or email). The User may use the model withdrawal form included at the end of these conditions, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient for the communication regarding the User's exercise of this right to be sent before the corresponding period expires.

In case of withdrawal, IVB Wellness will return all payments received from the User, including delivery costs (with the exception of additional costs resulting from the User's choice of a delivery method other than the least expensive ordinary delivery method. offered) without any undue delay and, in any case, no later than 14 calendar days from the date on which the User informs IVB Wellness of their decision to withdraw from the contract. IVB Wellness will proceed to make said refund using the same payment method used by the User for the initial transaction, unless the User has expressly provided otherwise; In any case, the User will not incur any expenses as a result of the refund. IVB Wellness may withhold the refund until the goods have been received, or until the User has presented proof of their return, depending on which condition is met first.

The User must return or deliver the goods directly to IVB Wellness, without any undue delay and, in any case, no later than within a period of 14 calendar days from the date on which they notify us of their decision to withdraw from the contract in the IVB Wellness address indicated at the beginning of these Conditions. The deadline will be considered met if the User returns the goods before said deadline has expired. The User must assume the direct cost of returning the goods.

The User will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

It is specified in this document that any Products not sealed after delivery or that may be returned for health reasons or health protection purposes, will not be subject to withdrawal (including, without limitation, any health care Products). beauty if its lid or closure is removed).

The right of withdrawal will not be applicable to contracts that refer to:

  • The supply of goods whose price depends on fluctuations in the financial market that IVB Wellness cannot control
  • The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.
  • The supply of goods that may deteriorate or expire quickly.
  • The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
  • The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
  • The supply of alcoholic beverages whose price was agreed upon at the time of concluding the sales contract and which cannot be delivered within 30 days, and whose real value depends on market fluctuations that IVB Wellness cannot control.
  • Contracts in which the consumer and user has specifically requested IVB Wellness to visit them to carry out urgent repair or maintenance operations.
  • The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
  • The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
  • The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.

10. Guarantee

In accordance with the General Law for the Defense of Consumers and Users and other complementary laws, IVB Wellness offers a two (2) year warranty on all its products from their delivery and we will proceed, as appropriate, to repair, replace, discount of the price or refund of the amount of the product. If you have to make a warranty claim, please contact us through the contact methods provided above.

This warranty does not cover possible breakage or wear caused by use. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

11. Customer Service

IVB Wellness has a customer service service so that the User can manage their complaints, doubts, or request guarantees and execute the right of withdrawal.

The User can direct their complaints, claims or requests for information to the IVB Wellness Customer Service, using any of the following means: By postal mail to the following address CALLE COLÓN 12 46004-VALENCIA (VALENCIA), Spain or to the email admin@ivbwellness.com.

All doubts and especially complaints and suggestions will be responded to as quickly as possible, without in any case exceeding the deadlines established by current legislation.

Likewise, you will have proof of them by providing written proof, on paper or on any other durable medium.

12. Protection of personal data

VINABAS FORMULATIONS SL, is responsible for the processing of the User's personal data and informs you that these data will be processed in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of the digital rights and Regulation (EU) 2016/679 of April 27, 2016 (GDPR) relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data, for which Provides the following treatment information:

Purpose of treatment:

Maintain a commercial relationship with the User.

Data collected:

The personal data collected on this site are the following:

  • Account opening: when creating the user's account, your name, surname, telephone number, postal address,
  • Login: when the user connects to the website, he registers, in particular, his surname, first name, access data, usage data, location and payment data.
  • Profile: the use of the services provided on the website allows you to enter a profile, which may include an address and a telephone number.
  • Payment: as part of the payment for the products and services offered on the website, financial data relating to the user's bank account or credit card is recorded.
  • Communication: When the website is used to communicate with other members, data relating to the user's communications is temporarily stored.
  • Cookies: Cookies are used when you use the site. The user has the possibility of disabling cookies from their browser settings.
Use of personal data

The purpose of the personal data collected from users is to make the website services available to them, improve them and maintain a secure environment. More specifically, the uses are as follows:

  • access and use of the website by the user;
  • management of the operation and optimization of the website;
  • organization of the conditions of use of the Payment Services;
  • verification, identification and authentication of data transmitted by the user;
  • offering the user the possibility of communicating with other users of the website;
  • implementation of user assistance;
  • personalization of services by displaying ads based on the user's browsing history, according to their preferences;
  • fraud prevention and detection, malware (malicious software) and security incident management;
  • management of possible conflicts with users;
  • sending commercial and advertising information, according to the user's preferences.
Share personal data with third parties

Personal data may be shared with third parties in the following cases:

  • when the user uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial entities with which it has entered into contracts;
  • when the user posts publicly accessible information in the free comment areas of the website;
  • when the user authorizes a third party website to access their data;
  • when the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, in the context of the provision of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data;
  • If required by law, the Website may transmit data to file claims against the Website and comply with administrative and judicial procedures;
Security and confidentiality

The website applies organizational, technical, software and physical digital security measures to protect personal data against unauthorized alteration, destruction and access. However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the Internet.

Implementation of user rights

In accordance with the regulations applicable to personal data, users have the following rights, which they can exercise by directing their request to the following address CALLE COLÓN 12 46004-VALENCIA (VALENCIA), Spain or to the email admin@ivbwellness.com .

  • Right to withdraw consent at any time.
  • Right of access, rectification, portability and deletion of your data and the limitation or opposition to its processing.
  • Right to file a claim with the supervisory authority (agpd.es) if you consider that the treatment does not comply with current regulations.

13. Language of the contract

These general conditions of sale are written in Spanish. If they are translated into one or more foreign languages, the Spanish text will prevail in case of dispute.

14. Applicable legislation

These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.