This policy describes how we handle and protect the personal information of all individuals who interact with our websites, ivbwellness.com and profesional.ivbwellness.com, which specialize in the sale of dietary supplements to both end customers and businesses (pharmacies, parapharmacies, nutritionists...).
In accordance with Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016 (GDPR), and Organic Law 3/2018 of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), IVB WELLNESS LAB wishes to inform you that by accepting this Privacy Policy, you give your informed, express, free, and unequivocal consent for the data you provide to be processed by VINABAS FORMULATIONS S.L. as the data controller. We are committed to applying all security, technical, and organizational measures established by current regulations to protect your data.
At IVB WELLNESS LAB, we take the protection of your personal data very seriously and strive to ensure the confidentiality and security of the information you entrust to us. If you have any questions about how we handle your personal data, please don't hesitate to contact us through our contact forms available at ivbwellness.com and profesional.ivbwellness.com.
Warnings for Minors
If you are under 14 years old and have accessed this website without notifying your parents, you should not register as a user.
On this website, the personal data of users are respected and protected. As a user, you should know that your rights are guaranteed.
In the case of minors under 14 years old, parental or guardian consent is required for the processing of your personal data.
Data Controller:
Website Owner: VINABAS FORMULATIONS S.L.
Trade Name: IVB Wellness Lab
NIF/DNI: B16975229
Address: Calle Colón 12, 46004 Valencia (Valencia), Spain
Email: contacto@ivbwellness.com
Registered in the Valencia Mercantile Registry 1/2021/29.897,0, in volume 11067, page 209, book 8345, and sheet V 200949, dated 25/10/2021.
How Do We Collect Your Data?
At IVB WELLNESS LAB, we collect personal data from our users through various methods, in order to provide a personalized service and improve the shopping experience. The main data collection methods include:
Contact Form (B2C and B2B): We collect personal information when users contact us through our online contact form, whether as end customers (B2C) or as businesses (B2B). This allows us to respond to inquiries, suggestions, or any other communication we receive.
Work Together Form: We collect personal data from companies and professionals interested in collaborating with us. This form allows us to evaluate and manage collaboration proposals and business partnerships.
Newsletter Subscription Form: Users can choose to subscribe to our newsletter to receive updates, promotions, and news related to our products. We collect information such as name and email address to send relevant communications.
User Registration Form: When users create an account on our platform, we collect information such as name, email address, and password to facilitate order management and provide personalized services.
Sales Form: During the purchase process, we collect data necessary to complete the transaction, such as shipping and billing information, as well as payment details to process the purchase. This information is essential for managing orders and ensuring the effective delivery of products.
Legal Basis for Processing Your Data
At IVB WELLNESS LAB, we process your personal data based on various legal grounds, all in compliance with current data protection regulations. Below are the legal bases that justify the processing of your data:
User Consent: When you provide your data through contact forms, registration, sales, or newsletter subscription, you do so voluntarily and give your consent for the processing of this information for the specific purposes indicated in each form. This consent can be revoked at any time, as established in our privacy policy.
Execution of a Contract: When you make a purchase through our online store, the processing of your personal data is necessary for the execution of the sales contract. We use your contact, shipping, and billing information to process and complete your order in accordance with the established terms and conditions.
Compliance with Legal Obligations: In certain cases, the processing of your personal data may be necessary to comply with legal obligations to which we are subject, such as the issuance of invoices and compliance with tax and accounting regulations.
Consequences of Not Providing Data
- The website may not function properly.
- The user will not be able to contact us for support or to address their request.
- The user will not be able to make a purchase.
- The user will not receive marketing communications.
Categories of Data Processed and Purpose of Processing
- Visitors: People who browse our website without making a purchase or registering. We collect browsing data and cookies to improve their experience and analyze web traffic.
- Customers: Users who make purchases on our platform. We collect necessary information to process transactions, shipments, and provide after-sales services, such as name, physical address, email addresses, and phone numbers, to manage your orders, communicate with you about your purchase, and ensure the proper delivery of products.
- Transactional Data: This includes details of the products and services you request, as well as financial information such as payment methods used to make your purchases. This information is necessary to process your orders and complete the purchase transactions securely.
- Shipping Data: We collect and store your complete address to ensure the proper delivery of the products you have purchased through our online store.
- Affiliates: Professionals and businesses that collaborate with us through affiliate programs. We collect the necessary data to manage their accounts and commissions derived from their recommendations.
On our website, we have enabled different data processing activities, and the purpose of processing in each case is as follows:
- Contact Form: We use the data provided through this form to respond to user inquiries and requests, provide support, offer information about our products and services, and conduct commercial follow-up when necessary.
- Subscription Form: The data collected through this form is used to send newsletters with offers, news, and commercial proposals related to our products and services.
- Registration Form: We request your personal data, such as name and email, so you can create an account in our system and access all its features in a personalized way.
In addition to the purposes mentioned above, we process your personal data to comply with our legal obligations and to support and improve the services offered on our website. We also collect non-identifiable data through cookies, as detailed in our cookie policy.
Finally, we manage our social media to inform about activities, products, or services, and any other purpose permitted by social media regulations. It is important to note that we will never use follower profiles on social media to send individual advertisements.
IVB WELLNESS LAB does not sell, rent, or transfer personal data that may identify the user to third parties without prior consent. However, in some cases, collaborations with other professionals may be made, and in such cases, users will be informed about the identity of the collaborator and the purpose of the collaboration, and their consent will always be sought with the highest security standards.
Advertising and Remarketing
At IVB WELLNESS LAB, we use remarketing to reach people who have previously visited our website and associate them with specific messages. This technique allows us to reconnect with users who have shown interest in our products or services, encouraging their return to our platform.
We use Meta, Google, and TikTok for our digital marketing strategies.
- On Meta (Facebook and Instagram), we run prospecting, remarketing, and re-engagement campaigns.
- On Google, we use shopping and Pmax campaigns to promote our products and services.
These activities allow us to personalize your user experience and offer relevant content while continually improving our services. We are committed to implementing all necessary security measures to protect your personal data and ensure its confidentiality.
It is important for you as a user of IVB WELLNESS LAB to be informed about the use of this function and how we collect information to carry it out. The information necessary for remarketing is collected through Facebook cookies. You can learn more about the data collected by these cookies by consulting the privacy policies of each service.
If you prefer not to allow the collection of your information through these cookies, you have the option to disable them. You can do this by adjusting the Google ad settings or using the Network Advertising Initiative opt-out page to disable the use of cookies by external providers.
It is important to note that our website may also interact with social networks or other external platforms. In such cases, interactions and the information obtained will be subject to the user's privacy settings on the respective social networks. Even if the user does not actively use these services, web traffic data related to the pages where they are installed may be collected.
What Are Your Rights When You Provide Us With Your Data (For EU Citizens)?
Any person has the right to obtain confirmation as to whether or not IVB WELLNESS LAB is processing personal data concerning them.
Individuals have the right to:
- Request access to personal data concerning the individual.
- Request its rectification or deletion.
- Request its cancellation.
- Request the limitation of its processing.
- Object to the processing.
- Request data portability.
When exercising your right to data portability, you will be entitled to have your personal data transmitted directly from one data controller to another, where technically feasible.
Data subjects will also have the right to effective judicial protection and to lodge a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency, if they believe that the processing of personal data concerning them infringes the Regulation.
The competent regulatory authority in this matter is:
Spanish Data Protection Agency
C/ Jorge Juan, 6, 28001 Madrid
http://www.agpd.es
To exercise any of these rights, you must send a request to the following address: contacto@ivbwellness.com.