Refund

REFUNDS

Refunds will be processed following the points in the previous section, never exceeding 15 days from the receipt of the merchandise in our warehouses.

The refund will be issued using the same payment method you used: to the same card (also valid for REDSYS payments) or PayPal account. If you paid by bank transfer, you will be asked for an account number to issue the compensation.

If you prefer, you can opt to exchange the amount for a discount coupon for your next purchase.

ORDER REFUSAL

Refusing the order at the time of delivery or the inability to arrange pickup for reasons not attributable to IVB WELLNESS or the courier service will result in the loss of costs inherent to the purchase, namely: shipping costs (and the same return costs) and the cost of transport packaging and the cost of any breakages during transport.

The carrier will make two delivery attempts to the address indicated as "Delivery address." If it cannot be delivered, the order will be held for 15 days at the nearest "Delivery address" office, indicated in the tracking notifications you receive from us and/or our logistics partners via email and/or SMS. If the order is not picked up after this period, it will be returned to our facilities, acting according to the clauses stipulated in the previous paragraph.