Returns

RETURNS

Our warehouse has a security system that monitors the preparation of each and every order. This allows us to verify, in case of any issues, which product was not shipped to you or which was shipped incorrectly. In addition to being a tool for improvement, it also helps us control potential customer fraud.

The customer will be responsible for the return shipping costs, unless the return is a result of an error on the part of IVB WELLNESS LAB in sending the wrong or defective product.

In case of errors in shipments, following the advice of the authorities due to the current situation caused by the pandemic, the customer will choose the option that best suits them:

1.- A refund of the product amount to the same account in which you placed your order, applying any discounts if applicable.

2. A replacement item will be included in the next shipment, along with a small refund for the issue. When placing your new order, please inform us of the previous issue through our available communication channels.

3.- If the incorrect product(s) sent exceed 10 euros, a return shipment will be made.

4.- Products that have been opened or unsealed, regardless of whether they have been consumed or not, will not be eligible for return.

If you wish to return a product(s), please note:

If the product you wish to return was purchased through a promotional campaign, you will be refunded the promotional price, not the original price. All items must be unopened, undamaged, and in perfect condition.

We will not accept returns of products that have already been opened, damaged (regardless of whether they have been poorly protected by the customer or due to poor practices by the carrier) or without their original packaging.