1. Identification data of the owner

These general terms and conditions of sale regulate all sales transactions offered, provided, or carried out through the online store located on the website ivbwellness.com, owned by VINABAS FORMULATIONS S.L. (hereinafter referred to as IVB Wellness), with tax identification number B16975229, registered address at CALLE COLÓN 12, 46004-VALENCIA (VALENCIA), Spain, and registered in the Mercantile Registry of Valencia.

These terms and conditions may be modified by IVB Wellness at any time, and users will be informed of the existence of any new version containing substantial changes.

2. The user

Accessing, browsing, and using the website grants the user the status of user, and therefore, from the moment the user begins browsing the website, all the conditions established herein, as well as any subsequent modifications, are accepted, without prejudice to the application of the corresponding mandatory legal regulations, as appropriate.

The user is responsible for using the website correctly. This responsibility extends to:

  • Using this website solely for valid inquiries and purchases or acquisitions.
  • Not making any false or fraudulent purchases.
  • Providing accurate and lawful contact information, such as email address, postal address, and/or other information.

The user declares to be over 18 years of age and to have legal capacity to enter into contracts through this website.

The website is primarily directed at users residing in Spain, Ireland and Andorra. IVB Wellness does not guarantee that the website complies with the laws of other countries, either in whole or in part.

3. Applicability of the general conditions

These conditions apply to all quotations, offers, activities, agreements, and product deliveries by or on behalf of IVB Wellness. Deviation from these conditions is only possible if explicitly agreed upon in writing by the parties.

4. Object

These conditions govern the use of the website ivbwellness.com, which IVB Wellness makes available to its users and customers. Purchases on ivbwellness.com can be made from Spain, including the entire Spanish territory. The products sold by IVB Wellness through its website are mainly:

Dietary supplements

These General Conditions have been drawn up in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce, Royal Legislative Decree 1/2007 of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, all of which are mandatory legal provisions.

IVB Wellness may modify these conditions without prior notice, so it is recommended to periodically consult them, especially when making effective use of the online store located on the website ivbwellness.com. However, IVB Wellness is committed to keeping them updated, publishing the latest version, and allowing access to and printing of the conditions at any time.

5. Access and purchase conditions

Access to the IVB Wellness Portal is free and grants the user the status of user, regardless of the subsequent use of the services offered.

A purchase can be made without prior registration, although the user must complete the form to identify the buyer and the delivery address.

The purchase of products on ivbwellness.com can only be made by users over the age of eighteen (18) who must follow the steps and instructions provided throughout the purchasing process, including, but not limited to:

  1. (i) Completing the registration form or the identification form for previously registered users;
  2. (ii) Displaying on the screen the order summary, delivery conditions, and shipping costs, if applicable;
  3. (iii) Acceptance of the purchasing conditions, which implies reading, understanding, and irrevocably accepting each and every one of these General Conditions, as well as any existing Specific Conditions; and
  4. (iv) immediate receipt of a summary email to the registered account or, if not available, within the shortest possible time and always before twenty-four (24) hours have elapsed.

The acquisition of products on ivbwellness.com for subsequent distribution or resale, whether in public establishments or within a domestic setting, is not permitted. IVB Wellness will regulate and authorize the necessary permits if it ever allows such activity and will notify the authorized agent accordingly.

6. Orders

No valid order can be placed without expressly accepting, through the designated checkboxes, the terms and conditions and the privacy policy of IVB Wellness.

All orders will be considered purchase offers subject to these terms and conditions. IVB Wellness reserves the right to accept such offers if the requirements provided herein are not met.

Once an order is placed, the system will automatically generate an acknowledgment of receipt. However, this confirmation does not constitute automatic acceptance of the order, as IVB Wellness reserves the right to request additional information related to the identity and address to ensure proper delivery and prevent transaction-related fraud.

Orders can be placed 365 days a year, at any time, except during periods when the service is suspended for maintenance or other commercial and/or force majeure circumstances.

Any order is subject to product availability. In the event that it is not possible to fulfill an order due to supply problems or insufficient stock, the user will have the option to wait until the product becomes available or cancel the order.

7. Delivery

Delivery will be considered completed once the user or a third party indicated by the user acquires physical possession of the products.

The delivery time for the order will vary depending on the selected shipping method and will be indicated on the website once the order is confirmed. In any case, the delivery time will not exceed 30 days from the date of order confirmation. If the delivery cannot be made within the specified time, IVB Wellness will inform the user of this circumstance and offer the option to proceed with the purchase by setting a new delivery date or the possibility to cancel the order and receive a full refund of the amount paid.

If the recipient is absent at the time of delivery, a notice will be left so that the shipment can be collected at the designated location and within the specified timeframe. If the collection is not made within the specified period, the shipment will be returned to IVB Wellness.

8. Price and payment

The price of each product is considered to be the one displayed on the website at the time of each order. The user must pay the indicated price, including applicable taxes, along with any shipping costs, which will be added to the final price to be paid.

Prices may be modified by IVB Wellness at any time and without prior notice, without affecting confirmed orders. However, even after confirmation, IVB Wellness is not obligated to fulfill orders if the price is incorrect, especially if the error is manifest and easily recognizable.

The accepted payment methods are:

  • Payment by credit or debit card. We reserve the right NOT to accept certain payments with specific credit cards.
  • Payment through PayPal.

IVB Wellness reserves the right to change the payment methods, add new ones, or remove existing ones, without users/customers of ivbwellness.com being able to make claims for this reason. However, if a change in the payment method affects an already placed order, ivbwellness.com will contact the customer to inform them of the change and offer the option to cancel the order if deemed appropriate.

Payment by credit/debit card: The charge is made online, in real time, through the payment gateway of the corresponding financial institution, once the communicated data has been verified. In order to provide maximum security to the payment system, ivbwellness.com uses secure payment systems from leading financial entities in e-commerce. In this sense, confidential data is transmitted directly and encrypted (SSL) to the corresponding financial institution. The SSL encryption system used provides total security for data transmission over the network. Customer data is treated with complete confidentiality and protection. Credit card data is not stored in any of our databases. They are only used in the virtual Point of Sale (POS) of IVB Wellness’s financial entity, through its Secure Payment Gateway. Credit cards are subject to checks and authorizations by the issuing entity, but if such entity does not authorize the payment, IVB Wellness will not be responsible for any delays or non-delivery and will not be able to formalize any contract with the customer. IVB Wellness reserves the right to verify the personal data provided by the customer and take the measures it deems appropriate (including canceling the order) to ensure that the purchased goods are delivered in accordance with the information provided in the order.

Payments through PayPal are made directly on the PayPal website, following the terms of use established by PayPal. If payment for the order is not made within one hour, IVB Wellness will consider the order canceled.

9. Right of withdrawal

The user has the right to withdraw from the contract entered into through ivbwellness.com within 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day the user or a third party indicated by the user, other than the carrier, acquires physical possession of the goods.

To exercise the right of withdrawal, the user must notify IVB Wellness of their decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax, or email). The user may use the withdrawal form template included at the end of these conditions, although its use is not mandatory.

To meet the withdrawal deadline, it is sufficient for the communication concerning the user’s exercise of this right to be sent before the corresponding deadline expires.

In the event of withdrawal, IVB Wellness will refund all payments received from the user, including delivery costs (with the exception of any additional costs resulting from the user’s choice of a delivery method other than the least expensive ordinary delivery method offered) without undue delay and, in any case, no later than 14 calendar days from the date on which IVB Wellness is informed of the user’s decision to withdraw from the contract. IVB Wellness will proceed with such refund using the same means of payment used by the user for the initial transaction, unless the user has expressly agreed otherwise; in any case, the user will not incur any fees as a result of such refund. IVB Wellness may withhold the refund until the goods are received or until the user has provided evidence of returning the goods, whichever occurs first.

The user must return or deliver the goods directly to IVB Wellness, without undue delay and, in any case, within 14 calendar days from the date on which the user notifies IVB Wellness of their decision to withdraw from the contract, to the address of IVB Wellness indicated at the beginning of these conditions. The deadline will be considered met if the user returns the goods before the expiration of the aforementioned period. The user will bear the direct cost of returning the goods.

The user is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

It is specified in this document that any products that are not sealed upon delivery or that may be subject to return for health or hygiene reasons are not eligible for withdrawal (including, but not limited to, any beauty care products if their seal or closure is removed).

The right of withdrawal shall not apply to contracts that refer to:

  • The supply of goods whose price is dependent on fluctuations in the financial market that IVB Wellness cannot control.
  • The supply of goods made to the consumer’s specifications or clearly personalized.
  • The supply of goods that may deteriorate or expire quickly.
  • The supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
  • El suministro de bebidas alcohólicas cuyo precio haya sido acordado en el momento de celebrar el contrato de venta y que no puedan ser entregadas antes de 30 días, y cuyo valor real dependa de fluctuaciones del mercado que IVB Wellness no pueda controlar.
  • Los contratos en los que el consumidor y usuario haya solicitado específicamente a IVB Wellness que le visite para efectuar operaciones de reparación o mantenimiento urgente.
  • El suministro de grabaciones sonoras o de vídeo precintadas o de programas informáticos precintados que hayan sido desprecintados por el consumidor y usuario después de la entrega.
  • El suministro de prensa diaria, publicaciones periódicas o revistas, con la excepción de los contratos de suscripción para el suministro de tales publicaciones.
  • El suministro de contenido digital que no se preste en un soporte material cuando la ejecución haya comenzado con el previo consentimiento expreso del consumidor y usuario con el conocimiento por su parte de que en consecuencia pierde su derecho de desistimiento.

10. Garantía

De acuerdo con la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias, IVB Wellness ofrece sobre todos sus productos una garantía de dos (2) años desde su entrega y procederemos, según corresponda, a la reparación, sustitución, rebaja del precio o devolución del importe del producto. Si tiene que realizar una reclamación de garantía le rogamos que se ponga en contacto con nosotros a través de los medios de contacto previstos anteriormente.

Esta garantía no cubre posibles roturas o desgastes provocados por el uso. El consumidor y usuario deberá informar al vendedor de la falta de conformidad en el plazo de dos meses desde que tuvo conocimiento de ella.

11. Servicio de atención al Cliente

IVB Wellness dispone de un servicio de atención al cliente para que el Usuario pueda gestionar sus reclamaciones, dudas, o pueda solicitar garantías y ejecutar el derecho de desistimiento.

El Usuario puede dirigir sus quejas, reclamaciones o solicitudes de información al Servicio de Atención al Cliente de IVB Wellness, utilizando para ello cualquiera de las siguientes vías: Por correo postal a la siguiente dirección CALLE COLÓN 12 46004-VALENCIA (VALENCIA), España o al correo electrónico admin@ivbwellness.com.

Todas las dudas y especialmente las quejas y sugerencias serán atendidas a la mayor rapidez, sin sobrepasar en ningún caso los plazos que establezca la legislación vigente.

Asimismo, tendrá constancia de las mismas mediante la entrega de un justificante por escrito, en papel o en cualquier otro soporte duradero.

12. Protección de datos personales

VINABAS FORMULATIONS S.L., es el Responsable del tratamiento de los datos personales del Usuario y le informa que estos datos serán tratados de conformidad con lo dispuesto en la Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales y el Reglamento (UE) 2016/679 de 27 de abril de 2016 (RGPD) relativo a la protección de las personas físicas en lo que respecta al tratamiento de datos personales y a la libre circulación de estos datos, por lo que se le facilita la siguiente información del tratamiento:

Finalidad del tratamiento:

Mantener una relación comercial con el Usuario.

Datos recogidos:

Los datos personales recogidos en este sitio son los siguientes:

  • Apertura de la cuenta: al crear la cuenta del usuario, su nombre, apellidos, número de teléfono, dirección postal,
  • Login: cuando el usuario se conecta a la página web, registra, en particular, su apellido, nombre, datos de acceso, datos de uso, ubicación y datos de pago.
  • Perfil: la utilización de los servicios prestados en el sitio web permite introducir un perfil, que puede incluir una dirección y un número de teléfono.
  • Pago: como parte del pago de los productos y servicios ofrecidos en el sitio web, se registran los datos financieros relativos a la cuenta bancaria o tarjeta de crédito del usuario.
  • Comunicación: cuando el sitio web se utiliza para comunicarse con otros miembros, los datos relativos a las comunicaciones del usuario se almacenan temporalmente.
  • Cookies: Las cookies se utilizan cuando se utiliza el sitio. El usuario tiene la posibilidad de desactivar las cookies desde la configuración de su navegador.
Uso de los datos personales

La finalidad de los datos personales recogidos de los usuarios es poner a su disposición los servicios del sitio web, mejorarlos y mantener un entorno seguro. Más específicamente, los usos son los siguientes:

  • acceso y uso del sitio web por parte del usuario;
  • gestión del funcionamiento y optimización de la página web;
  • organización de las condiciones de uso de los Servicios de Pago;
  • verificación, identificación y autenticación de los datos transmitidos por el usuario;
  • propuesta al usuario de la posibilidad de comunicarse con otros usuarios del sitio web;
  • implementación de la asistencia al usuario;
  • personalización de los servicios mediante la visualización de anuncios en función del historial de navegación del usuario, según sus preferencias;
  • prevención y detección de fraudes, gestión de malware (software malicioso) y de incidentes de seguridad;
  • gestión de posibles conflictos con los usuarios;
  • el envío de información comercial y publicitaria, según las preferencias del usuario.
Compartir datos personales con terceros

Los datos personales pueden ser compartidos con terceros en los siguientes casos:

  • cuando el usuario utiliza los servicios de pago, para la implementación de estos servicios, el sitio web está en contacto con terceras entidades bancarias y financieras con las que ha celebrado contratos;
  • cuando el usuario publica información de acceso público en las áreas de comentarios gratuitos del sitio web;
  • cuando el usuario autoriza al sitio web de un tercero a acceder a sus datos;
  • cuando el sitio web utilice los servicios de los proveedores de servicios para proporcionar servicios de apoyo al usuario, publicidad y pago. Estos proveedores de servicios tienen un acceso limitado a los datos del usuario, en el contexto de la prestación de estos servicios, y tienen la obligación contractual de utilizarlos de conformidad con las disposiciones de la normativa aplicable sobre protección de datos personales;
  • si así lo exige la ley, el sitio web puede transmitir datos para presentar reclamaciones contra el sitio web y cumplir con los procedimientos administrativos y judiciales;
Seguridad y confidencialidad

El sitio web aplica medidas organizativas, técnicas, de software y físicas en materia de seguridad digital para proteger los datos personales contra la alteración, destrucción y acceso no autorizados. Sin embargo, cabe señalar que Internet no es un entorno completamente seguro y que el sitio web no puede garantizar la seguridad de la transmisión o el almacenamiento de la información en Internet.

Implementación de los derechos de los usuarios

De acuerdo con la normativa aplicable a los datos de carácter personal, los usuarios tienen los siguientes derechos, que pueden ejercitar dirigiendo su solicitud a la siguiente dirección CALLE COLÓN 12 46004-VALENCIA (VALENCIA), España o al correo electrónico admin@ivbwellness.com.

  • Derecho a retirar el consentimiento en cualquier momento.
  • Derecho de acceso, rectificación, portabilidad y supresión de sus datos y a la limitación u oposición a su tratamiento.
  • Derecho a presentar una reclamación ante la autoridad de control (agpd.es) si considera que el tratamiento no se ajusta a la normativa vigente.

13. Idioma del contrato

Estas condiciones generales de venta están redactadas en castellano. En caso de que se traduzcan a una o varias lenguas extranjeras, prevalecerá el texto en castellano en caso de litigio.

14. Legislación aplicable

Estas Condiciones Generales se rigen por la ley española. Las partes se someten, a su elección, para la resolución de los conflictos y con renuncia a cualquier otro fuero, a los juzgados y tribunales del domicilio del usuario.